Effective Date: March 20 , 2025
Welcome to Translatives ("Company," "we," "our," "us")!
These Terms of Service ("Terms") govern your use of our website located at https://translatives.com and the services and offerings made available to you through this website ("Service").
Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, and disclose information that results from your use of our platform.
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy ("Agreements"). You represent and warrant that you have the authority and capacity to agree to these Terms. If you do not agree, you may not use the Service.
Eligibility: You must be at least 18 years old to use the Service. If using the Service on behalf of an entity, you represent that you are authorized to bind that entity to these Terms.
License to Use the Service: We grant you a limited, personal, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not resell or exploit any portion of the Service.
Authorized Users and Multi-Account Access: Each subscription plan may include multiple authorized users, who must be employees, affiliates, or contractors of the subscribing entity. The primary account holder remains responsible for all activity.
By creating an account, you agree to receive promotional materials from us. You may opt out at any time by following the unsubscribe link or contacting us.
To purchase services, you may be required to provide billing and payment information. You warrant that all information is accurate and that you are authorized to use the payment method. Payments are processed via Stripe and subject to the Stripe Services Agreement. All fees are non-refundable unless otherwise stated.
Taxes: You are responsible for any applicable taxes.
Subscriptions are billed monthly or annually, depending on your selection. Your subscription auto-renews unless canceled. If payment fails, we may suspend access until resolved. Unused minutes expire upon subscription cancellation or expiry.
We may offer a limited-time free trial. If billing information is required, you will not be charged until the trial ends. Free trial minutes expire after 7 days.
All purchases are final and non-refundable. By using our service, you agree that refunds will not be provided under any circumstances, including but not limited to unused minutes, translation dissatisfaction, or subscription renewals.
You retain rights to any content you upload or create. You affirm you have the rights to use such content. We are not liable for user-generated content. We may remove or restrict content at our discretion.
Commercial subscriptions are governed by Order Forms. Usage limits, invoicing terms, and other specific conditions apply as outlined in the respective agreements.
You agree not to use the Service for illegal, harmful, or unauthorized purposes. This includes attempting unauthorized access, violating intellectual property rights, or transmitting harmful content.
We use analytics tools such as Google Analytics, Stripe, and others to improve our service. By using our platform, you consent to data sharing as outlined in our Privacy Policy.
You must provide accurate information and safeguard your account credentials. You are responsible for all activities under your account.
The Service and its content (excluding user content) are owned by FINATIVE and protected by intellectual property laws. You may not reproduce or exploit any part without permission.
We respect the intellectual property rights of others. If you believe that content on our platform infringes your copyright or other legal rights, please contact us at support@translatives.com with details of your claim. We will review and take appropriate action in accordance with applicable Hong Kong laws.
Any feedback you provide may be used by us without restriction. You waive any rights to such feedback.
We are not responsible for third-party websites linked through our Service. Use them at your own risk.
Service is provided "as is" without warranties. We do not guarantee accuracy, reliability, or uninterrupted access.
We are not liable for indirect or consequential damages. Our total liability is limited to the amount paid for the Service.
We may suspend or terminate your account for violations of these Terms. Some provisions will survive termination.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes shall be resolved under its jurisdiction.
We may update these Terms at any time. Continued use of the Service constitutes acceptance of the updated Terms.
For questions or support, contact us at support@translatives.com.